FAQ - Quality Control Service in China , Production Inspection

Order Progress Bar:

Step- 1:You email your requirements and specifications to us

Step- 2:We respond to you within 24 hours.

Step- 3:We confirm our quality inspection services in China according to the decided terms and conditions.

Step- 4:You book the service by prepaying for the first inspection.

Step- 5:We schedule the quality control inspection for you in 48 hours.

Step- 6:We conduct the on-site inspections of random samples as per schedule.

Step- 7:We email you the detailed report within 24 hours of the inspection.

Step- 8: customer service based on customers’ questions

FAQ:

What products can we inspect?

Our inspection covers most exports, including softlines, hardlines, consumer goods and electrics.

How to book the Benstar Service?

Each inspection order,Please provide us with below details by email:

1)Contact detail of manufacturer

2)Date of Inspection

3)Product name and quantity

4)Product detail and inspection requirement,such as Product pictures,Material,Measurement,Logo detail,Function and packing requirement etc.

Our inspector will arrive at factory in China within 48 hours and then issue the report to you by email within 24 hours.

Remarks:

1)You can send us an original sample to our address before inspection.

2)Please email us if you will pay us by TT.

When can you book the services?

We suggest 2-5 working days before inspections/audits.

Can inspection services be performed according to your special requirements?

Yes, our services are subjected to your requirements, such as using specific AQL standards, or performing the things you specify.

Can services be performed in weekend or holiday ?

We can conduct inspection services during holidays and festivals, with no extra expense.

Do you need to send us a sample?

It depends on client’s decision. For us, it is better if there is a reference sample for inspection. The sample is supposed to reach our office 3 days before the inspection. Or you may choose to leave your sealed approval samples in the factory.

Any sample you send us must clear customs. Some items that may not pass customs include:

All powders
All liquids
Magnetic products
Gas and oil products
Videos/CDs/DVDs
Batteries

What information the inspection report include ?

Accurate description of all defects and inconsistencies, statistic analysis based on the highly recognized AQL standard and plentiful spot pictures for illustration.

What to do if I have questions after you receive our report？

Please don’t hesitate to email us for further details.

Does Benstar actually approve the shipment?

Clients make the final decision. Benstar inspects the shipment according to AQL guidelines and all customers’ requirements, send the results to clients for reference to decide.

What is the payment term?

100% prepay

If your monthly order quantity is more than 15 orders, we accept monthly statement.

What payment methods?

Paypal
T/T